1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

Please note that processing times may be extended during:

• Major holidays
• Promotional events
• Sales periods
• Periods of unusually high order volume
• Circumstances beyond our reasonable control

2. Estimated Delivery Times

Delivery times vary depending on the destination, shipping method, courier, customs processing, and other circumstances.

All delivery timeframes are estimates rather than guaranteed delivery dates, unless expressly stated otherwise.

3. Shipping Fees

Shipping charges, where applicable, are calculated during checkout.

• Delivery destination
• Package size
• Package weight
• Selected shipping method
• Products included in the order

Any applicable shipping charge will generally be displayed before you complete your purchase.

4. International Shipping

We ship to selected international destinations.

International orders may be subject to customs duties, import taxes, VAT/GST, customs clearance charges, or other fees imposed by local authorities or carriers.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for these charges.

5. Order Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time after receiving your shipping confirmation for tracking information to become active.

6. Shipping Address & Customer Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

• Recipient name
• Street address
• Apartment or unit number, where applicable
• City
• State, province, or region
• Postal or ZIP code
• Country
• Phone number and contact information

7. Incorrect or Incomplete Addresses

If a package cannot be delivered because the shipping information provided during checkout was incorrect or incomplete, the package may be returned, redirected, or held by the carrier.

8. Failed Delivery & Returned Packages

A delivery may fail if the recipient is unavailable, the address is incomplete, the carrier cannot access the location, the package is not collected, or delivery is refused.

9. Delayed Packages

Occasional delays can occur due to weather, customs, courier disruptions, holidays, peak seasons, or other circumstances outside our reasonable control.

10. Lost Packages

If tracking indicates that your package may be lost or has not moved for an unusually long period, please contact us so we can review the shipment.

11. Packages Marked as Delivered

If your package is marked as delivered but cannot be located, please check around the delivery location, with household members, neighbors, reception desks, mailrooms, or building management before contacting us.

12. Damaged Packages or Products

If your package or product arrives damaged, please contact us with your order number, a description of the issue, clear product photos, packaging photos, and the shipping label where applicable.

13. Multiple Packages

Orders containing multiple products may sometimes be shipped in separate packages and may arrive on different dates with different tracking numbers.