Site Operator

This website, Furrlom, is operated by SANBY TRADING CO LTD, a company registered under the laws.

Registered Office:
SANBY TRADING CO LTD

Contact: service@furrlom.com

The Furrlom website provides pet clothing, pet accessories, and selected everyday pet lifestyle products to customers through our online store.

Responsible for Content

SANBY TRADING CO LTD is responsible for the content published on the Furrlom website.

We make reasonable efforts to ensure that product information, images, descriptions, prices, sizing guidance, and other website content are presented clearly and accurately.

If you notice any inaccurate or outdated information, please contact us at service@furrlom.com.

Intellectual Property

All content available on this website, including but not limited to the Furrlom name, logo, branding elements, product photography, graphics, illustrations, layouts, written content, product descriptions, and website design, is owned by or licensed to SANBY TRADING CO LTD, unless otherwise stated.

Such content may be protected by copyright, trademark, design, and other applicable intellectual property laws.

You may view and print pages from this website for your own personal, non-commercial use.

You may not reproduce, copy, republish, distribute, modify, sell, or otherwise use any part of this website for commercial purposes without prior written permission.

If you believe that material published on our website infringes your intellectual property rights, please contact service@furrlom.com with:

• Your full contact information
• A description of the copyrighted or protected work
• The URL or location of the material in question
• A description of the alleged infringement
• Any supporting documentation

We will review legitimate notices as reasonably practicable.

Accuracy of Content

We take reasonable care to keep product descriptions, sizing information, measurements, prices, availability, photographs, and other information accurate and up to date.

However, occasional typographical, technical, pricing, or product information errors may occur.

We reserve the right to:

• Correct errors or inaccuracies
• Update product information
• Modify pricing
• Change product availability
• Cancel or refund orders affected by a material error

Product measurements are provided as a general guide.

Because many Furrlom products are made from soft, knitted, woven, or flexible materials, small differences in measurements may occur.

Product colors may also appear slightly different depending on lighting, photography, fabric texture, and individual screen settings.

Product Sizing

Furrlom provides sizing information to help customers select an appropriate fit for their pets.

Customers are responsible for measuring their pet before placing an order.

We recommend measuring:

• Neck girth
• Chest girth
• Back length

Pet size, body shape, coat thickness, and breed can vary considerably, even between animals of similar weight.

If your pet falls between two sizes, we generally recommend choosing the larger size for additional comfort unless the individual product page states otherwise.

Sizing information is intended as guidance only and does not guarantee an identical fit for every pet.

Product Use

Furrlom products are intended primarily for normal domestic pet use.

Pet clothing and accessories should be used responsibly and appropriately for the individual animal.

Always ensure that clothing:

• Fits comfortably
• Does not restrict breathing or movement
• Does not cause irritation
• Does not cause overheating
• Does not interfere with normal walking, sitting, lying down, or grooming

Pets should be supervised when wearing clothing or accessories, particularly products containing decorative elements such as buttons, bows, bells, pom-poms, or other small components.

Remove the product immediately if your pet shows signs of discomfort, stress, overheating, or irritation.

Furrlom products are not protective equipment and should not be treated as medical, safety, restraint, or veterinary products unless specifically stated.

Care Instructions

Customers should follow any washing, drying, storage, and care instructions provided on the product page or garment label.

Improper washing, excessive heat, bleaching, rough handling, or failure to follow care instructions may damage the product.

Natural wear, slight pilling, fading, or minor changes in fabric texture may occur over time depending on use and care.

External Links

Our website may contain links to websites, platforms, or services operated by third parties.

These third-party websites are outside our control.

Furrlom is not responsible for:

• Third-party website content
• Availability of external websites
• Third-party privacy practices
• Third-party security
• Products or services offered by third parties

The presence of a link does not necessarily mean that Furrlom endorses or recommends the third party.

You should review the applicable policies of any external website before using its services.

Availability of the Website

We aim to keep the Furrlom website available and functioning reliably.

However, we do not guarantee that the website will always operate without interruption, delay, technical problems, or errors.

Access may occasionally be suspended or limited for:

• Maintenance
• Security updates
• Technical improvements
• Server or network issues
• Circumstances outside our reasonable control

We reserve the right to modify, suspend, update, or discontinue any part of the website where reasonably necessary.

Limitation of Product Representation

Product photographs are intended to provide an accurate representation of our products.

However, the appearance of a product may vary slightly due to:

• Screen calibration
• Photography lighting
• Manufacturing variations
• Fabric texture
• Pattern placement
• Manual measurement differences

For patterned, knitted, embroidered, or printed products, the exact placement of decorative elements may vary between individual items.

Applicable Law

This Legal Notice and your use of the Furrlom website are governed by the applicable laws of the jurisdiction in which SANBY TRADING CO LTD is established, unless mandatory consumer protection laws require otherwise.

Nothing in this Legal Notice is intended to limit any rights that consumers may have under mandatory laws applicable in their country or region.

Online Dispute Resolution

If you are located in a jurisdiction that provides an official consumer dispute resolution or alternative dispute resolution process, you may have the right to use such a service.

Where required by applicable law, we will cooperate with appropriate consumer dispute resolution procedures.

Before initiating a formal dispute, we encourage customers to contact us directly at:

service@furrlom.com

We will make reasonable efforts to resolve legitimate complaints fairly and efficiently.

Other Policies

Please also review our:

• Terms of Service
• Privacy Policy
• Return & Refund Policy
• Shipping Policy
• Contact Information

These policies form part of the terms governing your use of the Furrlom website and purchases made through our store.