Orders are usually processed within 1–3 business days after your order is confirmed.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Once your package has been dispatched, a tracking link will be sent to the email address used during checkout.

Tracking information may take a short time to update after the carrier receives your parcel.

Furrlom works with carefully selected fulfillment partners to ship orders efficiently to customers in different regions.

Your order may be shipped from the fulfillment center best suited to your delivery destination and product availability.

International orders may be subject to local customs duties, taxes, or import fees depending on your country or region.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will do our best to help, but once an order has entered processing or has already shipped, changes may no longer be possible.

Tracking updates can occasionally take several days, especially while parcels are moving between facilities or entering a new country.

If your tracking has not updated for an extended period, please contact our support team and we will help check your shipment.

We accept eligible returns within 14 days of receiving your order.

Returned items must be:

• Unused and unworn
• Clean and free from pet hair
• In original condition
• Returned with original packaging where applicable

Items showing signs of wear, washing, damage, pet hair, or improper use may not qualify for a refund.

Unless the item is defective, damaged, or incorrect, customers are generally responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Please contact us as soon as possible with your order number and clear photos of the item and packaging.

If we confirm that your item arrived damaged, defective, or incorrect, we will work with you to arrange an appropriate replacement or refund.

If you ordered the wrong size, please contact us promptly.

Where possible, we will help you arrange an exchange. Availability depends on current stock, and return shipping may apply.

Because pet clothing is worn close to your pet’s body, exchanged items must remain clean, unused, and in resalable condition.

We strongly recommend measuring your pet before ordering.

For most Furrlom clothing, chest girth is the most important measurement, followed by neck girth and back length.

Always check the size guide shown on the product page before purchasing.

Many Furrlom styles are available in S / M / L.

Please note that sizing may vary slightly between different products.

If your pet falls between two sizes, we usually recommend choosing the larger size for a more relaxed and comfortable fit.

This is especially helpful for fluffy cats, pets with thicker fur, or pets who prefer extra room to move.

Furrlom focuses heavily on cat clothing and small-pet fashion, but some styles may also fit small dogs or similarly sized pets.

Always compare your pet’s actual measurements with the product size chart rather than choosing by breed or weight alone.

We do our best to display product colors accurately.

However, slight differences may occur because of lighting, photography, fabric texture, and individual screen settings.

For most styles, we recommend gentle care:

• Hand wash or use a gentle machine cycle
• Use cold or lukewarm water
• Use mild detergent
• Avoid bleach
• Avoid high heat
• Air dry whenever possible

Always check the specific care instructions on your product page or garment label.

Air drying is recommended for most Furrlom pieces because it helps protect fabric texture, shape, decorative details, and elasticity.

If tumble drying is allowed for a specific product, use the lowest heat setting.

• Avoid rough surfaces
• Wash gently
• Do not wring
• Reshape while damp
• Allow the garment to dry flat when possible

Small amounts of pilling can naturally occur with soft knit fabrics over time.

Pet clothing should allow your pet to move, sit, lie down, and walk comfortably.

The garment should not restrict breathing, movement, or circulation.

If your pet shows signs of discomfort, stress, overheating, or irritation, remove the clothing immediately.

Pet clothing is best used under supervision, especially when your pet is new to wearing clothes.

Remove garments during sleep, unsupervised periods, or whenever your pet appears uncomfortable.

Decorative accessories, bows, bells, buttons, pom-poms, or other small details should always be used with supervision.

Do not allow pets to chew or swallow decorative components.