Returns

We accept returns for eligible items within 14 days of receiving your order.

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition
• Be returned in its original packaging
• Include all original accessories, components, and tags, where applicable
• Include proof of purchase or order confirmation
• Not show signs of damage caused by misuse, improper handling, modification, or normal wear and tear

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or product-quality reasons.

• Used, worn, washed, or damaged products
• Items without their original packaging
• Clearance or final-sale items
• Gift cards
• Free gifts or promotional items
• Personalized or customized products
• Hygiene-sensitive products that have been opened or used
• Products damaged through misuse, improper handling, or unauthorized modification

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible after receiving your order.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos of the product
• Photos of the original packaging
• A photo of the shipping label, where applicable

After review, we may provide a replacement, exchange, partial refund, or full refund depending on the circumstances.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

• Approved refunds are issued to the original payment method
• Processing times may vary depending on your bank or payment provider
• Original shipping charges are generally non-refundable unless the return is due to an error on our part
• Applicable return shipping costs may be deducted from the refund where appropriate

Return Shipping

Customers are generally responsible for return shipping costs when the return is due to a change of mind, incorrect size or product selection, or another reason unrelated to a product defect or fulfillment error.

We may cover reasonable return shipping costs when:

• The wrong item was sent
• The item arrived damaged
• The item was confirmed to be defective
• The issue was caused by an error on our part

We recommend using a trackable shipping service when returning an item.

Exchanges

We may offer exchanges for eligible items depending on product availability.

Please contact our customer support team before returning an item for exchange.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow our standard return procedure.

Return Address

Before returning any product, please contact our customer support team with your order number and reason for return.

Brand: Furrlom
Company Name: SANBY TRADING CO LTD
Return Address:
2/F, Aubin House
171–172 Gloucester Road
Wan Chai, Hong Kong

Please include your order information with your return whenever applicable.